DOMESTIC SHIPPING
Orders take 1-3 days to process, excluding holidays. All orders are shipped within 24-48 hours of completed processing, excluding holidays. Once your order has shipped you will receive a shipment confirmation email, containing your tracking number(s). The tracking number(s) will be active within 24 hours.
You may cancel an order within 1 hour of purchase. To do so, please email support@hempmakesscents.com.
Orders of $50 or more qualify for FREE shipping.
Currently, all orders are shipped via USPS only.
INTERNATIONAL SHIPPING
We currently do not ship outside the United States.
RETURNS
We value your satisfaction and hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the date it was received. All returned items must be in new and unused condition, in their original packaging. If the return is not in these conditions the refund will be denied.
RETURN PROCESS
To return an item, please email customer support at support@hempmakesscents.com to obtain a shipping label. A shipping label will then be emailed to you. After receiving the shipping label, place the return, in its original packaging, and the return form provided in a shipping box. Attach the provided shipping label to the outside of the shipping box.
Please note, you will be responsible for all return shipping charges. This will be deducted from your refund.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. If you paid using PayPal, please allow 2-5 days for the refund to appear on your debit/credit card. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at support@hempmakesscents.com within five (5) days of the date is was received to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
support@hempmakesscents.com